2014 Patient-Centered Medical Home Standards Emphasize Enhanced Care Through Patient-Clinician Partnership.

WASHINGTON, DC (June 9, 2014) – The National Committee for Quality Assurance (NCQA) announced that Reliance Medical Group located at 4401Ventnor Avenue and 1325 Baltic Avenue in Atlantic City, NJ, and 331 East Jimmie Leeds Road in Galloway, NJ, has received recognition as Level 2 Certified from the NCQA Patient-Centered Medical Home 2014 (PCMH 2014) program. The certification acknowledges Reliance for using evidence based, patient-centered processes that focus on highly coordinated care and long-term relationships.


The Patient-Centered Medical Home is a model of care emphasizing coordination and communication to transform primary care into how patients view it should be delivered. Research shows that medical homes can lead to higher quality and lower costs, while improving patients’ and providers’ reported care experiences. The NCQA PCMH Recognition Program identifies practices that promote partnerships between individual patients and their personal clinicians, rather than treating patient care as the sum of episodic office visits. Each patient’s care is delivered by clinician-led care teams that provide all health care needs and coordinate treatments across the healthcare system. Medical Home Clinicians demonstrate the benchmarks of patient-centered care, including open scheduling, expanded hours and appropriate use of proven health information systems.


“The Patient-Centered Medical Home raises the bar by defining high-quality care by emphasizing access, health information technology and partnerships between clinicians and patients,” said NCQA President Margaret E. O’Kane. “PCMH Recognition shows that Reliance Medical Group has the tools, systems and resources to provide their patients with the right care at the right time.”


To receive recognition, which is valid for three years, Reliance Medical Group demonstrated the ability to meet the program’s key elements, embodying characteristics of the Medical Home. Standards align with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics, and the American Osteopathic Association.


Reliance Medical Group met key program components in the following areas:

  • o Written standards for patient access and continuity of care.
  • o Use of patient feedback materials.
  • o Appropriate use of charting tools to track patients and organize clinical information.
  • o Responsive care management techniques with an emphasis on preventive care for individual patients and the entire patient population.
  • o Adaptation to patients’ cultural and linguistic needs.
  • o Use of information technology for prescriptions, test and referral tracking and coordination with other healthcare providers.
  • o Use of evidence-based guidelines to treat chronic conditions.
  • o Measurement and reporting of clinical and service performance.


Reliance Medical Group is in the process of preparing all of its offices for certification. These efforts confirm Reliance’s hard work and dedication to its patients, while acknowledging Reliance’s providers and staff for their understanding and commitment to meeting and exceeding these many guidelines.


Reliance remains at the forefront of all of the changes affecting healthcare today. For close to 30 years, Reliance has maintained the same philosophy – “Quality Healthcare is a Right, not a Privilege”.

From left to right, Dr. Jon Regis (President), Dinah Abad, Heli DeLeon, Grisel Papaccio, Jenna Baumgartel PA-C, Dr. David Lunt, Josefa Ortiz, Emilio Valentin, Miriam Gomez, and Vince Papaccio (Vice President) accept recognition as being Level 2 Certified by the NCQA Patient-Centered Medical Home 2014 (PCMH 2014) program.

From left to right, Dr. Jon Regis (President), Trenair Royal, Courtney Regis, Peggy Champion, Dr. David Lunt, Jenna Baumgartel PA-C, Heli DeLeon, Cortney Ziegler, Latoya Torres, and Vince Papaccio (Vice President) accept recognition as being Level 2 Certified by the NCQA Patient-Centered Medical Home 2014 (PCMH 2014) program.


About Reliance Medical Group

Since 1985, Reliance Medical Group has rendered quality primary care services in the fields of Ob/Gyn, Pediatric, Family Medicine and Internal Medicine to patients throughout New Jersey. The Reliance Medical Group presently has 30 practices located across Atlantic, Cape May, Camden, Mercer, Monmouth, and Ocean counties. The medical group is presently comprised of 25 Physicians, 13 Nurse Practitioners, 5 Physician Assistants and 150 staff members who care for 50,000 patients over the course of 125,000 office visits annually. Reliance was founded on the principle that “Quality Healthcare Is A Right, Not a Privilege,” and its Patient Centered Medical Home (PCMH), is certified and recognized by many insurance companies. Reliance also performs the various administrative, financial and billing/collection functions associated with operating such an extended practice. See, call (609) 272-0655 or fax (609) 272-9188.